At Reliize.com, we strive to ensure your complete satisfaction with every purchase you make on our website. In the event that you are not entirely satisfied with your purchase, we offer a hassle-free return policy to make the process as smooth as possible. Please read our return policy carefully to understand the terms and conditions associated with returning items.

1. Eligibility:
   • The item must in its original condition.
   • All tags, labels, and packaging must be intact and undamaged.
   • The product and all accessories must be included in the return package.
   • The item must be returned within 60 days of receiving it. This return policy applies to customers who have remorse about their purchase, as well as situations where an error was made on our side or the product arrived damaged. We believe in providing a seamless experience and want to ensure that our customers are satisfied with their purchases. Please note that refunds or exchanges will only be issued once the returned item has been received and inspected to confirm its eligibility.
2. Return Process:
   • To initiate a return, please contact our customer support team at reliize.com/contact . Provide them with your order number, the item(s) you wish to return, and the reason for the return.
   • Please ensure the item(s) are carefully packaged and shipped to the address provided by our customer support team. Return shipping costs will be your responsibility unless the item(s) arrive damaged, in which case we will happily provide a free replacement. Should you receive an incorrect item(s), we will cover the cost of the return.
   • We require using a trackable shipping method to ensure that the returned item(s) reach us safely.
3. Refunds:
   • Once we receive and inspect the returned item(s), we will process your refund within 3 days of receiving the item(s). Please note that this does not include the time it takes for your bank or credit card company to process the refund.
   • Refunds will be issued to the original payment method used during the purchase. If the original payment method is unavailable, we will issue the refund in the form of store credit.
   • Shipping charges are non-refundable unless the return is due to an error on our part.
4. Shipping:
   • Once our team has processed your order within 1-2 business days, expect to receive it within 7-10 business days of purchase, depending on customs clearance. Deliveries to the United States may be a little faster than to the United Kingdom, Australia and New Zealand. Almost all European and Asian countries will experience longer delivery times.
5. cancellations:
   • If you cancel your purchase within 1 hour, we can give you an unconditional refund. Otherwise, your items will need to be returned to us upon arrival at your home.
6. Modifications to the Return Policy:
   • Reliize.com reserves the right to modify or update this return policy at any time. Any changes will be effective immediately upon posting on our website.

If you have any further questions or need assistance with the return process, please contact our customer support team. We are here to help!