If your product is defective, notify our staff immediately and we will send you a replacement.
We cannot accept returns on purchases from retailers, products purchased incorrectly, and products damaged due to customer error.
Finally, we do not accept returns of undamaged or incorrectly delivered items.
We offer a hassle-free 60-day refund policy. If you are not completely satisfied with your purchase, simply return the product and we will refund you promptly.
If you cancel your purchase within 1 hour, we can give you an unconditional refund. Otherwise, your items will need to be returned to us upon arrival at your home.
It is your responsibility to pay for shipping costs when returning a product. These fees are non-refundable. If you receive a refund on your purchase, shipping charges will be deducted from it.
The time it takes for your traded product to reach you will vary greatly depending on your location.
If the item you are returning exceeds $ 75, we strongly encourage you to use a trackable shipping service or shipping insurance. Unfortunately, we cannot guarantee that we will receive your returned items.
Unfortunately, we do not offer refunds on sale items. Only regular priced items are refundable.
If you need more information about our refund policy, please contact us using this contact form. Our customer service representatives are available 24/7 to assist you.
Once our team has processed your order within 1-2 business days, expect to receive it within 7-13 business days of purchase, depending on customs clearance. Deliveries to the United States may be a little faster than to the United Kingdom, Australia and New Zealand. Almost all European and Asian countries will experience longer delivery times.